Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and NovaSign, Inc. ("NovaSign," "we," "our," or "us") governing your use of our electronic signature platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Service.

These Terms apply to all users of our Service, including visitors, registered users, and signers of documents processed through our platform.

2. Description of Service

NovaSign provides an electronic signature platform that enables users to:

• • Create, send, and manage documents for electronic signature
• • Sign documents electronically using legally binding digital signatures
• • Store and organize signed documents securely
• • Track document status and signing progress
• • Integrate with third-party applications and services
• • Access audit trails and compliance reporting

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time with or without notice.

3. Account Registration and Security

3.1 Account Creation

To use certain features of our Service, you must create an account by providing accurate and complete information. You agree to:

• • Provide true, accurate, current, and complete information
• • Maintain and update your information to keep it accurate
• • Be at least 18 years of age or the age of majority in your jurisdiction
• • Have the legal capacity to enter into binding agreements

3.2 Account Security

You are responsible for:

• • Maintaining the confidentiality of your account credentials
• • All activities that occur under your account
• • Notifying us immediately of any unauthorized use
• • Using strong passwords and enabling two-factor authentication

3.3 Account Termination

We may suspend or terminate your account if you violate these Terms or engage in activities that harm our Service or other users.

4. Electronic Signatures and Legal Validity

4.1 Legal Framework

Electronic signatures created through our Service are legally binding and enforceable under:

• • Electronic Signatures in Global and National Commerce Act (E-SIGN)
• • Uniform Electronic Transactions Act (UETA)
• • European Union eIDAS Regulation
• • Other applicable electronic signature laws

4.2 Signature Intent

By signing a document electronically through our Service, you:

• • Agree to be legally bound by the document's terms
• • Consent to conducting the transaction electronically
• • Acknowledge that your electronic signature is valid and binding
• • Understand that you may request a paper copy of the document

4.3 Document Integrity

We maintain comprehensive audit trails and use cryptographic methods to ensure document integrity and non-repudiation.

5. User Responsibilities and Conduct

5.1 Acceptable Use

You agree to use our Service only for:

• • Lawful purposes and in compliance with applicable laws
• • Legitimate business and personal document signing needs
• • Activities that do not infringe on others' rights
• • Purposes consistent with these Terms

5.2 Prohibited Activities

You may not:

• • Upload or transmit illegal, harmful, or offensive content
• • Impersonate others or provide false information
• • Attempt to gain unauthorized access to our systems
• • Interfere with or disrupt our Service
• • Use our Service for fraudulent or deceptive purposes
• • Violate any applicable laws or regulations
• • Reverse engineer or attempt to extract our source code
• • Use automated tools to access our Service without permission

5.3 Content Responsibility

You are solely responsible for all content you upload, create, or transmit through our Service, including ensuring you have the right to use and share such content.

6. Payment Terms and Billing

6.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Current pricing and plan details are available on our website.

6.2 Payment Processing

• • Payments are processed through secure third-party payment processors
• • You authorize us to charge your payment method for applicable fees
• • All fees are non-refundable unless otherwise specified
• • We may change our pricing with 30 days' notice

6.3 Billing and Renewals

• • Subscriptions automatically renew unless cancelled
• • You will be charged at the beginning of each billing period
• • Failed payments may result in service suspension
• • You can cancel your subscription at any time

6.4 Taxes

You are responsible for all applicable taxes related to your use of our Service.

7. Intellectual Property Rights

7.1 Our Rights

NovaSign and its licensors own all rights, title, and interest in:

• • The Service and its underlying technology
• • Our trademarks, logos, and brand elements
• • Software, algorithms, and proprietary methods
• • Documentation and user interfaces

7.2 Your Rights

You retain ownership of all content you upload or create through our Service. By using our Service, you grant us a limited license to process, store, and transmit your content as necessary to provide our Service.

7.3 License to Use

We grant you a limited, non-exclusive, non-transferable license to use our Service in accordance with these Terms.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard security measures to protect your data, including:

• • Encryption of data in transit and at rest
• • Regular security audits and assessments
• • Access controls and authentication requirements
• • Compliance with applicable data protection laws

9. Service Availability and Support

9.1 Service Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects service availability.

9.2 Customer Support

We provide customer support through various channels. Support availability and response times may vary based on your subscription plan.

9.3 Service Modifications

We may modify, update, or discontinue features of our Service at any time. We will provide reasonable notice for material changes that affect your use of the Service.

10. Third-Party Services and Integrations

Our Service may integrate with or provide access to third-party services, applications, or websites. We are not responsible for:

• • The availability, accuracy, or content of third-party services
• • Third-party privacy practices or terms of service
• • Any damages or losses related to third-party services
• • The security or reliability of third-party integrations

Your use of third-party services is subject to their respective terms and conditions.

11. Disclaimers and Warranties

11.1 Service Disclaimer

OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Legal Advice

We do not provide legal advice. You should consult with qualified legal counsel regarding the enforceability and legal implications of electronic signatures in your jurisdiction.

11.3 Data Loss

While we implement backup and recovery procedures, we recommend maintaining your own copies of important documents.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVASIGN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• • Loss of profits, data, or business opportunities
• • Service interruptions or delays
• • Third-party actions or omissions
• • Unauthorized access to your account or data

Our total liability for any claims arising from or related to these Terms or our Service shall not exceed the amount you paid us in the twelve months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless NovaSign and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• • Your use of our Service
• • Your violation of these Terms
• • Your violation of applicable laws or regulations
• • Content you upload or transmit through our Service
• • Your infringement of third-party rights

14. Termination

14.1 Termination by You

You may terminate your account at any time by following the cancellation process in your account settings or contacting our support team.

14.2 Termination by Us

We may suspend or terminate your account if you:

• • Violate these Terms or our policies
• • Fail to pay applicable fees
• • Engage in fraudulent or illegal activities
• • Pose a security risk to our Service or other users

14.3 Effect of Termination

Upon termination, your access to our Service will cease, and we may delete your account and data after a reasonable period, subject to legal retention requirements.

15. Dispute Resolution

15.1 Informal Resolution

Before pursuing formal dispute resolution, we encourage you to contact us to seek an informal resolution.

15.2 Binding Arbitration

Any disputes arising from these Terms or our Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitrations.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any legal proceedings not subject to arbitration shall be brought in the state or federal courts located in San Francisco County, California.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and NovaSign regarding your use of our Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

17.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

17.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. When we make material changes, we will:

• • Post the updated Terms on our website
• • Update the "Last Updated" date
• • Notify you via email or through our Service
• • Provide at least 30 days' notice for material changes

Your continued use of our Service after the effective date of updated Terms constitutes acceptance of the changes.

19. Contact Information

If you have any questions about these Terms or our Service, please contact us:

We will respond to your inquiry within 5 business days.